Complaints and appeals

This procedure applies to complaints that relate to content, procedures or policies that are the responsibility of LTM Journal’s editorial staff. Complaints may provide an opportunity and a spur for improvement, and so we aim to respond quickly, courteously, and constructively. The procedure outlined below aims to be fair to those making complaints and those complained about.

Complaints should be directly emailed to complaints@ltmjournal.com and will be dealt with confidentially.

Complaints at LTM Journal are coordinated by a complaints team with individual complaints handled by the most appropriate staff member, with the opportunity for escalation if they cannot be resolved.

All complaints will be formally acknowledged within three working days. If possible a full response will be made within two weeks. If this is not possible, an interim response will be given within two weeks. Further interim responses will be provided until the complaint is resolved.